Withdrawal form

Subject: Withdrawal of the contract, service, product purchased

MM slash DD slash YYYY
Max. file size: 16 MB.

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. Once the merchandise is received in our warehouses, and after checking its status, the amount will be refunded. You must return or deliver the products to emulsionizer at C/PLAMITER 6, 46117 BETERA (VALENCIA), without any undue delay and, in any case, no later than within a period of 14 days from the date on which you notify us of your decision to withdraw from your order or return any product in your order. The deadline will be considered met if you return the products before said deadline has expired. The client will be responsible for the decrease in value of the goods resulting from handling them other than that necessary to establish their nature, characteristics or operation, so in this case, the client will perceive the value of the good in the reception conditions. The customer will assume the direct costs of returning the goods, understood as the costs of postal shipping thereof.  
The exceptions to the right of withdrawal are:
  • Products that for hygienic or health reasons do not allow return, once they have been unsealed and/or joined to other goods indivisible
  • Perishable products that can deteriorate or expire quickly
  • Products made specifically for the user, personalized according to their instructions